FAQ
When ever I get ask a
question from our guests I add it to my FAQ
please do except my
apologies if you find our FAQ list to long.
Q/ Who
do I contact if I have a problem with the villa.
A /
We are extremely lucky to have a Management company
team that Nothing is to much trouble for them so you will find your vacation/holiday home
in tip-top condition.
She will inspect the house to make sure all is correctly laid out for you.
We give you a 24 hours 7 days a week contact phone number If you have any
problems you can call them any time.
But I do ask if it is not an emergency please do not call Them out of office
hours.
*****
Q/ Is there
tax charged on our villa rental.
A/ Yes
Tax is levied on all Vacation / holiday villa booking our UK £rate inc 12% Tax
our US $ rates is plus
( Florida's 7% Sales Tax and 5%
Tourist Tax )
*****
Q/ Who looks
after the swimming Pool
A/ The pool is maintained by Rocco and Tom our
licensed Pool Management Company, they check and clean the pool
and Hot tub weekly.
******
Q/ How is the swimming pool & Hot
Tub heated
A/The swimming
Pool and Hot Tub is heated using the latest Electric Heat Pump technology
The heat pump is set to keep the pool and Hot Tub at a
steady
temperature.
*******
Q/ Do we have to pay
extra for pool and Hot Tub/ Spa Heating
A/
Sunset Dream Villa Rates are
fully inclusive
No extra charge is made for Pool and
Hot Tub / Spa Heating
*
*******
Q/ Can I book the villa closer to
our arrival date
A/ Sunset Dream villa is extremely popular and
books up well in advance
as our rental rate is extremely competitive and offers incredible value
for such a high standard of accommodation.
To avoid disappointment
we recommend you make your reservation well in advance.
This can be done by filing in our on-line
booking form and a US $200 UK £100 per week Booking Dep, this will
securer your dates for you.
*****
Q/ Are towels and
bed linen provided
A/ You will get a fully equipped vacation home so you do not
have to think about packing things like towels bed linen or a hair dryer.
We even have a free laundry in the villa so you do not have to worry about
washing that favourite outfit. You just pop it in the washing machine. We also
have a dryer so in no time you will have that dress ready to wear. We also supply
an iron.
*****
Q/ Do you have pool towels in the villa
A/ yes we do provide pool towels.
*****
Q/ Is sunset dream villa
self catering
A/ Yes, the villa is self catering, however, (I have placed
an honesty shelf )in the villa were I have personal placed lots of supplies to help our
guest to get started so they do not have to rush out to the shops on their
first day.
All I ask is for you to please replace what you use so the
next guest has the same privilege.
Large Medium and small Trash bin liners.
An assortment of Food wrappings.
Coffee filter paper.
and lots more
*******
Q/ Can we pay for the villa with a credit card
A/ Yes you can pay by Credit
card if you wish
All Credit card Payments are in US$ via VISA
or Master Card
******
Q/ Do you have Broadband internet access at the villa.
A/ Yes we are
happy to offer you Broadband internet access at no extra charge,
*****
Q/ Do you offer free
phone calls from the villa
A / Yes we have free local phone
calls and we are also please to offer you
complementary international
and long distance phone calls.
*****
Q/ Do you have a TV in all the
bedrooms
A/ Yes we have a TV and a DVD/CD in all the
bedrooms.
*****
Q/ What are the size of the beds.
A/ Our two Master bedrooms both have US King size beds which
are 6ft 6 in wide.
The 3rd bedroom has twin beds.
*****
Q/ Do you have pedal bikes golf clubs and
tennis rackets
at the villa for us to use
A/ Yes we have 5 Tennis rackets, A fishing
rod, 3 Bikes and a set of golf clubs.
*******
Q/ Do you have a Play-station
A/ Yes we do have a PS2 we also have a large TV in the air-conditioned
games room for the PS2 so not to tie up the TV viewing in the family room
*****
Q /Does
the pool and pool deck get plenty of Sun all day
A/ yes we get the sun all day as the pool and the pool deck is very well situated to get the best out
of the FL Sun this is very important to us and our guest
No one want to spend there holiday in the
shade
When we were buying our dream home we turned
down a lots of beautiful villas because the pool aria did not
get enough sun all day
*****
Q / How near
is the nearest Walmart and supermarkets
A / We have a Publix Supermarket 5 Minutes
away
also a Sweetbay supper market less then 5
Minutes away for from the villa
l
and two more Supper markets just 10 Minutes
from the villa
Winn Dixie Supper market
is about 7 away
Walmart is 9 Minutes away
*****
Q/ Were is
the nearest shopping mall
A / We have an excitant
shopping mall at
Port Charlotte Town Center just 20 Minutes for the villa
Q/ Do the
beaches have public car parking
A. yes we are very lucky as space is no
problem in the USA so the
beaches have exhalant car public car parking very close to the
beach..
*****
Q/ Can we book the villa
from the middle of the week .
A/Our arrival dates can start at any time subject to availability so to avoid
disappointment you may wish to book early.
*****
Q / What is a Security bond check /Cheque
A/ A security bond check /Cheque
of £200 / $300 is payable with your balance and refundable 28 days after your
stay
Payment by
a
USA $ check can posted direct to my
U.S.A. Bank account or our Florida manager (No
charge is Made for this service ) Payment by
a UK £ cheque can posted direct to my UK address or into our UK Bank
(No charge is Made for this service )
*********
Q/ do you have a
list of what you villa is equipped with
Fully Air conditioning throughout including
Games room
Ceiling fans in all rooms
Two full bathrooms
Three bedrooms sleeping 6
2 Master Bedrooms with King bed 6ft 6inc
wide
2 twin beds
lots of Towels
All bed linen
Hair dryer
Cable TV DVD/CD in all bedrooms
Family room with cable/TV DVD/CD
Games room with various types of games
including Pool, and a 12 in one
3 Bikes
5 Tennis rackets
Set of Golf clubs
Fishing rod
Gas BBQ
Stake knives for the BBQ
Picnic Basket
Cool box
Beach chairs
Playstation 2 with its own TV
Books,
Large DVD films collection
Lots of CDs
2 CD playerys
Answer phone
CD Walk man
Radio Phones
Fully equipped kitchen with full-size
appliances: fridge/freezer, ice maker dishwasher, Cooking stove, microwave, coffee maker
Blenda. Jucer & toaster plus cooking
pots, 3 sets of Flat ware, (silverware) lots of table place
setting, Plus a Formal Dinner service
Full-size washer and dryer
Iron and ironing board
Free local, long distance, and international
phone calls
Free High speed Internet
Off street parking
Management company on call 24/7 in the
unlikely event of a problem
Maid cleaning service prior to your arrival
and after your departure:
. Fully screened Deck and private Pool
Out side lighting,
Lanai over head fans,
Under water pool lighting
Luxury padded deck furniture:
Patio dining table and chairs
Electric Pool heating
Key lock boxes
Electronic safes
First Aid box
